From hundreds of clinics to one, ICE simplifies your office, improves your work and saves you money.

Developed and continuously refined in partnership with the Collaboration for Health IT, ICE is a cloud based Electronic Health Record System created specifically to serve the constantly evolving world of healthcare. From the extensive clinical components and real-time business intelligence to the high level of interoperability and numerous integrations, ICE is built to meet the needs of any dental school, DSO or clinic.


ICE manages immense amounts of data in a very short period of time. The software has been redesigned to handle high usage levels. It has flexible architecture that will continue to serve users well into the future.

Charting entries save automatically

Reporting updates in real-time

Patient Dashboard displays correspondence

Practice Management

From the Practice Section, users have a high-level view of the entire clinic(s) activities and environments. A comprehensive list of all practice settings are managed here, from administrative privileges to appointment types to imaging templates. Managing an efficient, profitable practice is achievable via our state of the art reporting module.

Practice Settings (e.g. Resource Management)

Practice Dashboard displays recent activity

Practice Settings (e.g. Charting, Periodontal Tab Order)

Practice Business Intelligence & Analytics

We have created a first of its kind business intelligence and analytics reporting module. Working with Pentaho, an industry leader in data integration and business analytics, ICE will help your clinic become more efficient, effective and sustainable. Reports are quickly accessible from the Practice Section, allowing rapid monitoring in real-time of various processes, demographics and benchmarks.

Practice Reporting Dashboard

Patient Demographic Report

Cloud System & Security

ICE is a true cloud based system that permits secure access to your system from anywhere, at anytime. Using opportunities afforded by the cloud, we have built communication systems, security systems and architecture to ensure the highest level of performance, while delivering the best in security and liability management.

Practice Settings (e.g. Security Management)

Practice Audit Trail

Patient Management & Portal

From the Patient Section, users can quickly access personal details, appointment information, correspondence, health alerts, imaging, charting, and financials related to a patient. Important administrative notes can easily be created and linked to a particular section for a patient. In addition to internal patient management, ICE offers patients access to their individual online patient portal. Complete with unique username and password, patients can log on to the portal at any time to update contact information, view upcoming appointments, forms and patient education as well as any outstanding balances.

Patient Information

Patient Dashboard

Patient Appointments


Navigating the various sections is an intuitive and pleasant experience. Dashboards for the practice, providers and patients provide a quick-access global view. Developed in close partnership with the professional and academic communities, ICE contains the best possible features in an integrated package.

Practice Dashboard displays recent activity

Design a Schedule View

Patient Dashboard displays correspondence


X-rays and images can be easily uploaded directly to a patient’s record. Using the ICE Local Service, external equipment such as X-ray machines and scanners that have fully-compliant TWAIN drivers are effortlessly integrated within the software. Users can edit, compare and organize the images, then share a specific template with a patient via their portal.

Pan Image

Set of Images


Appointments and events can be created or modified from a single click within the schedule view of your design. Features include a short call list, tracking patient strikes, booking providers for multiple overlapping appointments and easily accessing patient information directly within the schedule.

Schedule for Clinic A

Create an Appointment

Schedule for all Providers


From charting, a patient’s charts (General, Periodontal, Orthodontic, Pediatric) can be set-up using the graphical display. A Dentition Widget allows initial dentition to be defined and individual tooth states to be modified. Adding conditions and existing, planned or completed procedures permits accurate tracking of all diagnoses and treatment. Individual user progress notes include a validation option as a training or teaching tool.

General Charting

Orthodontic Charting

Periodontal Charting

Provider Collaborations

Providers can instantly send a colleague, external healthcare provider or the ICE Client Care team a private and secure message that can include protected health information (PHI). The person accepting the collaboration does not need to be working in ICE, as the notification comes in email format. Updating in real-time, the collaboration system also doubles as an internal messaging system, notifying providers of important information such as case transfers and patient referrals.

Creating a Collaboration

Financials & Billing

A fully integrated financials system is available in ICE to allow a practice or dental school to tailor the settings and views to their specific needs. Enhancing the ease of billing procedures and account management has been a primary focus in the re-design of this section. One of the only cloud based software solutions to offer electronic insurance submissions, ICE has integrated with Emdeon to permit this feature. Setting up multiple insurance providers in a patient’s record allows claims processing to proceed efficiently.

Insurance Policy

Patient Financial Record

Fee Schedules

Cost-effective Solution

As a cloud based solution, ICE eliminates the need for expensive IT related infrastructure, routine maintenance and numerous highly trained IT staff. ICE is also a comprehensive package resulting in your practice(s) utilizing fewer or no other softwares to accomplish your daily activities and planning. The Total Cost of Ownership is therefore very low compared to other solutions on the market and your initial investment will pay extraordinary returns in the long term by keeping your clinic running efficiently and intelligently.

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